Refund Policy

• Monthly plan: charged in advance each month on the date you subscribed, and renews automatically until cancelled.
• Annual plan: charged in advance once a year at the discounted annual rate, and renews automatically until cancelled.
• One-time reports (natal chart report, compatibility report, paid tarot spreads) are charged once, with no recurring billing.
• Your receipt is emailed at each charge, and prices include applicable taxes where required.

You can cancel at any time by emailing oracledaily.support@gmail.com from your subscribed address, or by using the cancellation option in your account or purchase receipt. Cancelling stops all future charges. Your access continues until the end of the period you have already paid for; we do not pro-rate part-used periods unless required by law.

Unsubscribing from the daily horoscope email stops the emails but does not by itself cancel a paid subscription — please cancel the subscription as well.

• New subscriptions: a 14-day cooling-off period from your first payment. Request a refund within 14 days and we will refund that payment in full.
• Renewals: if you were charged for a renewal you did not intend to make, contact us within 14 days of the charge and we will refund it, provided the new period has been substantially unused.
• Annual plans: after the 14-day window, we may at our discretion offer a pro-rata refund of the unused whole months remaining.

UK and EU customers: digital content is normally delivered immediately, and by starting your reading you consent to immediate delivery and acknowledge that the statutory 14-day right to cancel may be lost once delivery begins. We nevertheless honour the 14-day window described above as a goodwill policy.

Reports are generated and delivered instantly and are personalised to you, so they are generally non-refundable once delivered. We will refund or regenerate a report free of charge if:

• the report failed to generate or was not delivered;
• the report was materially incomplete or corrupted; or
• you were charged more than once for the same report.

We cannot refund a report because the details you entered were incorrect, or because you disagree with the interpretation — readings are provided for entertainment purposes only.

Email oracledaily.support@gmail.com with the subject "Refund request", the email address used at purchase, and the approximate date of the charge. We respond within 3 business days. Approved refunds are returned to the original payment method, typically within 5-10 business days depending on your bank.

Please contact us before raising a chargeback — most issues are resolved quickly. Accounts subject to a chargeback may be suspended while the dispute is reviewed.

This policy is in addition to, and does not limit, your consumer rights. Australian customers retain their rights under the Australian Consumer Law, including remedies for services not supplied with due care or not matching their description. UK, EU and Canadian customers retain their equivalent statutory rights.